How to change your team’s behavior and improve quality of deliverables by changing how you measure team performance.
In this explainer video of the Quadrite Operational Excellence Podcast, Deb explains that as a management leader, you get what you measure.
Deb shares a story of how an electronics executive sought to make his engineering team use CAD at the beginning of the CAD era.
Deb explains to the executive, part of the problem is, the engineers don’t like using CAD because it slows down the engineer’s process to deliver to manufacturing.
The problem is, when manufacturing receives the drawing, it’s full of errors, and the company loses time and money circling back and forth between engineering and manufacturing.
Deb explains the root of the problem is management is measuring performance on how quickly an engineer can deliver drawings.
Deb advises the executive to change the performance metric from speed of deliverable to least number of iterations between engineering and manufacturing.
As a result, the engineers improved the quality of their deliverables and significantly reduced cycles between engineering and manufacturing due to error. Engineers also adopted CAD because CAD helped engineers catch errors before delivering to manufacturing.
As a management leader, you can change your team’s behavior by changing how you measure performance.